Workflow

Workflow is the engine that allows you to design, execute and monitor business workflows (e.g. Tickets, RMA Procedures, Approval Requests, Non-conformity Management, Onboarding).
It coordinates phases, people and information, keeps times and SLA under control and minimizes manual activities.

Why adopt it

  • Clear processes: every flow is mapped by phases with rules and responsibilities.
  • Times under control: SLA, deadlines and bottlenecks always visible.
  • Error reduction: checklists, mandatory fields and validations guide operations.
  • Scalability: create new flows in hours, not months.
  • End-to-end traceability: complete audit trail on who does what and when.

How Does the Software Work?

1. Design

Design the flow with the designer (phases, fields, rules, SLA).

2. Publish

Publish the template and assign teams/permissions.

3. Execute

Users start instances (tickets/RMA) and follow guided phases.

4. Automate

Notifications, updates and integrations trigger on events.

How Does the Software Work?

1. Design

Design the flow with the designer (phases, fields, rules, SLA).

2. Publish

Publish the template and assign teams/permissions.

3. Execute

Users start instances (tickets/RMA) and follow guided phases.

4. Automate

Notifications, updates and integrations trigger on events.

5. Monitor

KPI, bottlenecks, A/B testing of rules and versions.

features

Scope and Applicability

  • Designed for the automotive sector.
  • Perfectly adaptable to other industrial sectors with post-sales needs.

Core Features

  • Advanced ticketing for managing reports, service requests, and warranties.
  • Complete lifecycle tracking: from manufacturing to maintenance and repair interventions.
  • Centralized database that stores product history with technical information, interventions, components, and operational notes.

Operational Advantages

  • Reduction of handling and resolution times.
  • Better coordination between assistance, workshops, warehouse, and quality.
  • Decreased errors and greater service continuity.

Data Management and Insights

  • Intervention history accessible by serial/product/customer.
  • Quick search and filters by fault type, model, geographical area, ticket status.
  • Reports and KPIs on aftermarket (ticket volumes, average times, resolution rates, costs).

Integration and Scalability

  • Integration with ERP/CRM/WMS and warranty systems.
  • APIs for data exchange with customer portals, service networks, and suppliers.
  • Scalable architecture for distributed assistance networks.

User Experience

  • Intuitive interface for operators and technicians.
  • Configurable workflows for approvals, priorities, and SLAs.
  • Notifications and automations for ticket statuses, spare parts, and appointments.

Security and Compliance

  • Role and permission management for different profiles (service, quality, warehouse).
  • Data protection according to industry best practices.

Benefits for Post-Sales Business

  • Improvement of customer satisfaction and brand image.
  • Control of warranty and spare parts costs.
  • Useful insights for feedback to R&D and product quality.

What you can manage (examples)

Support Tickets

request → assignment → processing → closure → feedback

RMA Procedures

request → authorization → return → verification → replacement/repair → report

Internal Requests

IT, purchasing, maintenance, HR

Quality

NC, CAPA, inspections

Approvals

quotes, discounts, contracts, expenses

Want to bring order and speed to your processes?

Book a Workflow demo.

Do you need help?

Contact Us

Contact Us

info@web81.it

Call us

0522 205596‬

Do you need help?

Contact Us

Contact Us

info@web81.it

Call us

0522 205596‬