Workflow<\/h2><\/div>Workflow<\/strong> is the engine that allows you to design, execute and monitor<\/strong> business workflows (e.g. Tickets<\/strong>, RMA Procedures<\/strong>, Approval Requests<\/strong>, Non-conformity Management<\/strong>, Onboarding<\/strong>).
It coordinates phases, people and information<\/strong>, keeps times and SLA<\/strong> under control and minimizes manual activities.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Why adopt it<\/h3><\/div>\n- Clear processes<\/strong>: every flow is mapped by phases with rules and responsibilities.<\/li>\n
- Times under control<\/strong>: SLA, deadlines and bottlenecks always visible.<\/li>\n
- Error reduction<\/strong>: checklists, mandatory fields and validations guide operations.<\/li>\n
- Scalability<\/strong>: create new flows in hours, not months.<\/li>\n
- End-to-end traceability<\/strong>: complete audit trail on who does what and when.<\/li>\n<\/ul>\n<\/div><\/div><\/div>
![](\"https:\/\/www.web81.it\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-20-alle-16.31.36-1.webp\" "\\"Screenshot-2025-08-20-alle-16.31.36\\"")
<\/span><\/div><\/div><\/div><\/div><\/div>How Does the Software Work?<\/h3><\/div><\/div><\/div>1. Design<\/h2><\/div><\/div>\nDesign the flow with the designer (phases, fields, rules, SLA).<\/p>\n<\/div><\/div><\/div>
2. Publish<\/h2><\/div><\/div>\nPublish the template and assign teams\/permissions.<\/p>\n<\/div><\/div><\/div>
3. Execute<\/h2><\/div><\/div>\nUsers start instances (tickets\/RMA) and follow guided phases.<\/p>\n<\/div><\/div><\/div>
4. Automate<\/h2><\/div><\/div>\nNotifications, updates and integrations trigger on events.<\/p>\n<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>How Does the Software Work?<\/h3><\/div><\/div><\/div>1. Design<\/h2><\/div><\/div>\nDesign the flow with the designer (phases, fields, rules, SLA).<\/p>\n<\/div><\/div><\/div>
2. Publish<\/h2><\/div><\/div>\nPublish the template and assign teams\/permissions.<\/p>\n<\/div><\/div><\/div>
3. Execute<\/h2><\/div><\/div>\nUsers start instances (tickets\/RMA) and follow guided phases.<\/p>\n<\/div><\/div><\/div>
4. Automate<\/h2><\/div><\/div>\nNotifications, updates and integrations trigger on events.<\/p>\n<\/div><\/div><\/div>
5. Monitor<\/h2><\/div><\/div>\nKPI, bottlenecks, A\/B testing of rules and versions.<\/p>\n<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>features<\/h3><\/div><\/div><\/div><\/i><\/div>Scope and Applicability<\/h2><\/div><\/div>\n\n- Designed for the automotive sector.<\/li>\n
- Perfectly adaptable to other industrial sectors with post-sales needs.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
Core Features<\/h2><\/div><\/div>\n\n- Advanced ticketing for managing reports, service requests, and warranties.<\/li>\n
- Complete lifecycle tracking: from manufacturing to maintenance and repair interventions.<\/li>\n
- Centralized database that stores product history with technical information, interventions, components, and operational notes.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
Operational Advantages<\/h2><\/div><\/div>\n\n- Reduction of handling and resolution times.<\/li>\n
- Better coordination between assistance, workshops, warehouse, and quality.<\/li>\n
- Decreased errors and greater service continuity.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
Data Management and Insights<\/h2><\/div><\/div>\n\n- Intervention history accessible by serial\/product\/customer.<\/li>\n
- Quick search and filters by fault type, model, geographical area, ticket status.<\/li>\n
- Reports and KPIs on aftermarket (ticket volumes, average times, resolution rates, costs).<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
Integration and Scalability<\/h2><\/div><\/div>\n\n- Integration with ERP\/CRM\/WMS and warranty systems.<\/li>\n
- APIs for data exchange with customer portals, service networks, and suppliers.<\/li>\n
- Scalable architecture for distributed assistance networks.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
User Experience<\/h2><\/div><\/div>\n\n- Intuitive interface for operators and technicians.<\/li>\n
- Configurable workflows for approvals, priorities, and SLAs.<\/li>\n
- Notifications and automations for ticket statuses, spare parts, and appointments.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
Security and Compliance<\/h2><\/div><\/div>\n\n- Role and permission management for different profiles (service, quality, warehouse).<\/li>\n
- Data protection according to industry best practices.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/i><\/div>
Benefits for Post-Sales Business<\/h2><\/div><\/div>\n\n- Improvement of customer satisfaction and brand image.<\/li>\n
- Control of warranty and spare parts costs.<\/li>\n
- Useful insights for feedback to R&D and product quality.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
What you can manage (examples)<\/h3><\/div><\/div><\/div><\/i><\/div>Support Tickets<\/h2><\/div><\/div>\nrequest \u2192 assignment \u2192 processing \u2192 closure \u2192 feedback<\/p>\n<\/div><\/div><\/div>
<\/i><\/div>RMA Procedures<\/h2><\/div><\/div>\nrequest \u2192 authorization \u2192 return \u2192 verification \u2192 replacement\/repair \u2192 report<\/p>\n<\/div><\/div><\/div>
<\/i><\/div>Internal Requests<\/h2><\/div><\/div>IT, purchasing, maintenance, HR<\/div><\/div><\/div><\/i><\/div>Quality<\/h2><\/div><\/div>\nNC, CAPA, inspections<\/p>\n<\/div><\/div><\/div>
Workflow<\/strong> is the engine that allows you to design, execute and monitor<\/strong> business workflows (e.g. Tickets<\/strong>, RMA Procedures<\/strong>, Approval Requests<\/strong>, Non-conformity Management<\/strong>, Onboarding<\/strong>). Design the flow with the designer (phases, fields, rules, SLA).<\/p>\n<\/div><\/div><\/div> Publish the template and assign teams\/permissions.<\/p>\n<\/div><\/div><\/div> Users start instances (tickets\/RMA) and follow guided phases.<\/p>\n<\/div><\/div><\/div> Notifications, updates and integrations trigger on events.<\/p>\n<\/div><\/div><\/div> Design the flow with the designer (phases, fields, rules, SLA).<\/p>\n<\/div><\/div><\/div> Publish the template and assign teams\/permissions.<\/p>\n<\/div><\/div><\/div> Users start instances (tickets\/RMA) and follow guided phases.<\/p>\n<\/div><\/div><\/div> Notifications, updates and integrations trigger on events.<\/p>\n<\/div><\/div><\/div> KPI, bottlenecks, A\/B testing of rules and versions.<\/p>\n<\/div><\/div><\/div> request \u2192 assignment \u2192 processing \u2192 closure \u2192 feedback<\/p>\n<\/div><\/div><\/div> request \u2192 authorization \u2192 return \u2192 verification \u2192 replacement\/repair \u2192 report<\/p>\n<\/div><\/div><\/div> NC, CAPA, inspections<\/p>\n<\/div><\/div><\/div>
It coordinates phases, people and information<\/strong>, keeps times and SLA<\/strong> under control and minimizes manual activities.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Why adopt it<\/h3><\/div>
\n
<\/span><\/div><\/div><\/div><\/div><\/div>How Does the Software Work?<\/h3><\/div><\/div><\/div>
1. Design<\/h2><\/div>
2. Publish<\/h2><\/div>
3. Execute<\/h2><\/div>
4. Automate<\/h2><\/div>
How Does the Software Work?<\/h3><\/div><\/div><\/div>
1. Design<\/h2><\/div>
2. Publish<\/h2><\/div>
3. Execute<\/h2><\/div>
4. Automate<\/h2><\/div>
5. Monitor<\/h2><\/div>
features<\/h3><\/div><\/div><\/div>
Scope and Applicability<\/h2><\/div>
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Core Features<\/h2><\/div>
\n
Operational Advantages<\/h2><\/div>
\n
Data Management and Insights<\/h2><\/div>
\n
Integration and Scalability<\/h2><\/div>
\n
User Experience<\/h2><\/div>
\n
Security and Compliance<\/h2><\/div>
\n
Benefits for Post-Sales Business<\/h2><\/div>
\n
What you can manage (examples)<\/h3><\/div><\/div><\/div>
Support Tickets<\/h2><\/div>
RMA Procedures<\/h2><\/div>
Internal Requests<\/h2><\/div>
Quality<\/h2><\/div>